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Parts Management

Service Parts Management is a critical component of Service Lifecycle Management and is best defined as ensuring the right part is available at the right place, at the right time, which is critical to the delivery of world-class service and maximizing revenue, profits and customer loyalty.

Service Parts Management is the core of any effective service operation. It is the process of planning, forecasting and aligning service parts inventories, resource and processes to ensure optimal customer service levels with minimal risk and cost.

Reduced Planning Costs - automates service parts planning process, service planners    can proactively plan rather that reactively expedite parts.
Reduced Expediting Cost - By optimizing field stock, there is less need to rush parts to    customer sites, thereby reducing expediting costs.
Minimized Technician Visits - With the right part in hand, technicians can fix the problem    on the first call and eliminate the costs of repeat calls.
Reduced Inventory - The right stocking plan can reduce inventory levels by as much as    60%, resulting in less procurement expense, lower repair costs, reduced inventory    carrying costs, and improved cash flow.
Reduced Obsolescence - efficient management of the entire product life cycle reduces    inventory obsolescence and write-offs.
Part Repair Avoidance - with complete visibility of the service parts network, the correct    field stock plan can be maintained which includes parts available from the repair loop    which typically leads to a reduction in    part repair.
Reduced Inventory - Reducing unneeded inventory, whether tightening up stocks    essential inventory, or liquidating dead or under-performing inventory has the benefit of    freeing up capital for other uses and reducing    costs with reduced inventory.

Traditionally, inventory levels for parts have been set using simple rules of thumb that do not consider demand variability and the multi-echelon nature of a typical service network. ATS Parts Management is designed to consider both supply and demand variability when determining the lowest cost inventory levels necessary to meet the desired customer service levels. The ATS Inventory Management can recommend the best parts to be stocked at a location to satisfy the service requirements.